May 4, 2007, Newsletter Issue #85: Accept Returns

Tip of the Week

There's a good chance that if you refuse to accept a return item or provide a prompt refund to an upset customer, you will receive negative feedback. Although you may be "right," you need to ask yourself if not accepting this one return be worth the unlimited number of bids you may lose as a result of negative feedback? Remember “you can win the battle and you still lose the war.”

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